Our key purpose is to build a lasting partnership with our customers.
We know Customer Service is your number one concern when looking for a public and commercial landscape company, and we take this very seriously.
We are committed to:
We don’t just want satisfied customers; we want customers who love working with us. Building lifelong relationships is key to our health and well-being.
When you choose Terracare Associates-TCA as your outdoor maintenance provider, you benefit from the most well-trained crews and professional technicians in the field. You are assigned an English speaking Account or Project Manager whose sole job is to oversee all landscape maintenance or public works maintenance for your property. Account Managers work with crew members who are the eyes and ears of your property. Each Account Manager is specifically trained to understand your needs – providing reliable and responsive communication, making sure you are absolutely satisfied. Whether you need customized month-end reporting, or a weekly site walk, TCA has it covered.
Quality Assurance Program
Our Project Managers, Account Managers, Foremen and upper management will conduct quality control audits. We will then generate any necessary work orders to make repairs in our work-order-management system and complete the necessary corrections.
Our entire business is built around the concept of “team”. Through empowering our teams, we manage to give the best quality possible. Your personalized service is paramount because our team is allowed to rely on their expertise, equipment, and resources to meet your deadlines in the most efficient and effective way possible.